Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the conditions, timelines, and procedures governing cancellations and refunds for consulting engagements provided by Primecore Technologies LLC (“Primecore”).
1. Consulting Scope & Engagement Structure
Primecore provides professional IT consulting and software architecture services. Due to the knowledge-based, custom nature of engineering architecture, fees reflect specialized professional time and customized technical deliverables.
2. Payments & Retainers
Payments for fixed-scope packages or milestones must be received prior to technical work commencing unless otherwise stated in writing. Retainers and milestone deposits represent commitments of architect availability.
3. Deliverables & Milestone Completion
Deliverables are considered accepted once delivered and reviewed within the agreed review window. Once a deliverable, architecture document, or technical report has been issued to the Client, fees associated with that phase are non-refundable.
4. Cancellation by the Client
Client may cancel an engagement upon written notice to PrimecoreTechnologies@proton.me. If cancellation occurs before technical discovery or analysis commences, Client may receive a refund of fees paid, less a 10% administrative processing fee. If cancellation occurs after work has begun, Client will be billed for all hours expended and completed deliverables up to the cancellation notice date, and any remaining balance refunded.
5. Cancellation by Primecore
Primecore reserves the right to terminate an engagement if Client breaches contractual obligations, fails to supply critical technical information, or maintains overdue accounts. In such cases, fees for work completed will be retained, and unearned pre-paid balances refunded.
6. When Refunds Apply
Refunds are granted solely for services not yet performed or where Primecore is unable to execute the engagement due to unforeseen technical impediments. No refunds are granted for dissatisfaction with architectural recommendations that adhere to professional engineering standards.
7. How to Request a Refund
Refund requests must be submitted in writing to PrimecoreTechnologies@proton.me within seven (7) calendar days of the event prompting the request, including engagement details and written grounds for the request.
8. Intellectual Property & Confidentiality on Cancelled Work
In the event of cancellation and refund, Client acquires no license or intellectual property rights to draft architectural documents, models, or specifications prepared by Primecore. All confidentiality obligations survive cancellation.
9. Client Responsibilities
Client is responsible for reviewing deliverables within designated acceptance periods. Failure to communicate feedback within the review window constitutes acceptance of the deliverable.
10. Contact Details
For questions regarding cancellations or refunds, contact Primecore Technologies LLC directly via the communication channels below:
Primecore Technologies LLC
730 Talking Tree Dr, Jacksonville, FL 32205, USA